The client support that you will get from your shared web hosting supplier is very important, regardless of whether you have pre-sales questions and you aren't a client yet, or you have a technical problem with an existing account. Timely and accurate information about a question or a problem can save you a lot of time and efforts, not mentioning that this is usually a sign that you are ordering from a real hosting provider not from a reseller. If you acquire a hosting account from a company that doesn't own its servers and it can't access them immediately, it is very likely that you will wait for a day or two in order to get an answer to any question, so your websites may stay offline for quite some time. However, a provider that provides numerous ways of communication and has a support team available any time will assist you to right away and help you decrease or totally avoid any kind of downtime and potential losses.
24/7 Customer Support in Shared Web Hosting
We acknowledge the significance of getting assistance in a timely manner, that's why our shared web hosting
services feature 24/7 tech support plus various ways of contact. If you do not have an account yet, you can easily call us or take advantage of our live chat and talk to a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your sites. In this way, you won't end up ordering a service which you cannot use. If you already have your hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires additional analysis. Unlike the majority of providers out there today, we answer to all of the tickets within the hour, so you won't need to wait for a whole day. Our support services can be accessed round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you choose, you're able to benefit from our 24/7 tech support services even on official holidays. All your websites will be available all of the time and so will we. With quite a few connection options, you'll be able to choose the best method to get in touch with us and learn more about our services if you do not have an account yet, or get support if you are already our customer. You'll be able to give us a call, start a chat with a live representative, send an email or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options come with a one-hour response time guarantee, though it rarely takes more than 20 mins to receive assistance irrespective of the complexity of the issue. Using our customer and technical support services, we'll be there for you every time you need us, not a few days after that.
24/7 Customer Support in Dedicated Servers
With a one-hour max response time guarantee, you will enjoy prompt support when you purchase a dedicated server
from our company. Our customer and technical support teams are online 24/7/365, which means that if you open a support ticket from your billing account or you send an email message related to any issue with the server or the pre-installed software on it at any time of the day, you'll get a response within 1 hour, even during holidays. Our ticketing system is the more suitable option if the issue involved needs longer time to be resolved or if it has to be sent to our admins, because it's much easier to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to phone us or talk to a live representative via our chat service. In case you add the Managed Services upgrade to your server plan, our administrators can also help you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.