If you’ve ordered a hosting package and you’ve got some queries related to a concrete function/feature, or in case you have run into some challenge and you require support, you should be able to get in touch with the respective technical support staff. All web hosts use a ticketing system irrespective of whether they offer other methods of contacting them aside from it or not, because the quickest way to solve a problem most often is to send a ticket. This form of correspondence renders the replies exchanged by both parties easy to track and enables the client care team members to escalate the situation if, for instance, a server administrator needs to intervene. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you have to have at least two different accounts to touch base with the help desk support team and to actually administer the hosting space. Non-stop signing in and out of different accounts may be a burden, not to mention the fact that it requires a long period of time for the vast majority of web hosting companies to respond to ticket requests.
Integrated Ticketing System in Shared Web Hosting
The ticketing system that we are using for our shared web hosting is not separate from the web hosting account. It is part of our all-embracing Hepsia Control Panel and you will be able to visit it whenever you like with just a few clicks of the mouse, without ever logging out of your hosting account. The ticketing system features a quick-search field, which will help you track down the status of practically any trouble ticket that you have already sent, if necessary. Additionally, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can learn how to fix a particular problem before you actually open a ticket. The ticket response time is no more than sixty minutes, so you can obtain swift assistance at any particular time and if our technical support staff suggests that you should do something in your hosting account, you can do it instantaneously without the need to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
In case you have opened a semi-dedicated server account with us and you wish to contact our client care team members, you’ll be able to submit a trouble ticket directly from your Hepsia Control Panel instead of going through a completely different help desk support platform as you’ll have to do with most hosting providers on the marketplace. Our integrated trouble ticket system will permit you to open a new ticket without hassles and to browse through older tickets using an intelligent search box. Furthermore, you’ll be able to take a look at the applicable knowledgebase articles that our system will offer you on the basis of the problem category that you select for your new ticket. You can accomplish all these procedures without signing out of your Control Panel at any time, which suggests that in case you run into any complication or have a query, you can touch base with our technicians and fix the given issue in no more than 1 hour using one platform.