If you’ve ever got any queries related to your web hosting plan or you encounter a problem with your sites, you’ll need to get in touch with the web hosting company’s tech support team. It may not make a difference how soon they will reply if you have a generic inquiry, but an issue such as a failed web application update, for instance, may result in your website becoming broken or unavailable on the web. And the longer you have to wait for the support team to lend a hand, the longer the website will be out of order. In case you offer goods or services online, any outage will affect your site in a damaging way and you can lose current or prospective clients. Lots of web hosting providers, mainly resellers, answer trouble tickets and e-mails within twenty four hours, but in the Internet realm that is way too long, since customers will hardly ever go back to a site that’s not functioning correctly for an extended span of time.
One-Hour Response Guarantee in Shared Web Hosting
In case you’re using any of our shared web hosting and you have an enquiry or bump into some problem, you can get in touch with us 24/7 by opening a ticket or by sending an e-mail and we’ll make sure that you receive an answer within the hour. In case the issue can be solved, we’ll do it before we reply to you, while in case there’s something that you have to do on your end, we will provide you with all the needed info – what workable solutions to try, what settings to check, etc. Normally, you will obtain a response within less than 30 minutes, so waiting for hours and hours or even for more than a day to obtain support is something unthinkable. Our 60-minute response guarantee is valid for any inquiry that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer service team members are available all the time and they’ll answer any support ticket that you submit from our web hosting Control Panel within less than sixty minutes. The ticket response time is guaranteed irrespective of whether you’ve got a generic question concerning your semi-dedicated server or you experience a certain challenge and for most issues you won’t have to wait even that long. Irrespective of what the nature of the issue is or what time it is, we will be there to help you, as we are available 24-7-365 to address any general, billing or technical issue. If you get in touch with us about anything that is within our capacity, we’ll resolve it before we answer, which implies that you will not have to wait around for hours or days while the problem persists. In case there’s something that you have to do on your end, we’ll provide you with the required details – what possible solutions to try out, what steps to take, etc.