In the event that you've ever had a shared web hosting account in the past or you have dealt with any other kind of online service, you're probably well aware from your own experience that for a lot of things it is better to talk to a live person over the phone rather than exchange tickets or emails. If you want to know more about a particular service before you buy it or when something small needs to be made, for example, it will be easier and faster to get it done real-time. When you can get hold of representatives over the phone, it's very likely that you're working with an actual website hosting provider, not a reseller. The level of support that you can get over the telephone may differ between different companies - from very general matters to expert tech support. Typically most of the providers offer pre-sales assistance and 1st level phone support, while more complex technical issues are resolved via e-mail and / or tickets.
Phone Support in Shared Web Hosting
Our shared web hosting packages include telephone support 14 hours per day even on official holidays, so that if you don't have an account yet, you will be able to call us and learn more about our solutions or if we'll meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States of America, Great Britain and Australia, so that you'll be able to call the phone number that is closer to you. If you're a current customer, we will assist you in a timely manner with all of the general and billing issues and with multiple technical matters so as to save you time and efforts - we are aware of the fact that often it is quicker to talk to a live person and get things done instantly. Of course, some problems cannot be taken care of on the phone, so in such a case you'll be able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
Every time you need more details for the semi-dedicated servers that we offer, you have the option to call any of the three support phone lines that we have around the world - in the United States, the United Kingdom and Australia. Thus, you're able to check ahead of time if our solutions will be appropriate for your web sites. In case you are already our client and you own a semi-dedicated account, you'll be able to reach us over the phone for 14 hours every day about any type of billing or general questions. For strictly tech troubles you will have to use our ticketing system and communicate with our tech support because sometroubles simply need additional time to be resolved, but we will assist you over the phone with quite a few minor tech issues as well, saving you the time and efforts.