Tech Support Channels
A 1–Hour Ticket Response Guarantee
Every support request you send to us will be dealt with within maximum 1 hour. In case your trouble ticket or email needs further assistance from a system administrator, we’ll without delay forward it and leave a comment to inform you that your issue is being worked on. If you order the Managed Servers package, any of the server management services included there will be carried out at a time that is convenient for you.
A Topflight Support Service
- We will be online for you 24/7/365 to respond to any enquiries that you may have with regard to our Hosting Control Panel or any of the apps that we have installed for your convenience on the server. In case you also need support tackling server administration tasks, you can check out our Managed Servers package, which includes backup hard disk space, OS updates every week, server monitoring and rebooting services, as well as problem troubleshooting and software installation services.
An Intuitive Help Area
We have provided our Hosting Control Panel with a detailed knowledgebase, which features extensive explanations of all its features and functions. Furthermore, we have filmed exhaustive video tutorials that will further demonstrate to you how to perform a given operation or resolve a typically encountered problem. All the instructional articles and the tutorial videos are readily accessible from every Hosting Control Panel section through the Videos and Help buttons in the top right corner.