1 hour ticket response
Prompt assistance is our prime priority and that is why we’ve got a team of proficient customer support engineers who will be happy to offer a quick solution to any question that you may have. Simply submit your customer support ticket from your Hosting Control Panel and we will respond within one hour at the latest. As a matter of fact, we work hard and aim for a 20–minute helpdesk ticket response time.
A First–Class Help Desk Service
Each member of our help desk support staff has many years of experience in the shared web hosting field and almost all of them have been with us for at least 5 years. They all are eager to reply to all your inquiries in the most competent manner possible.
An Easy–to–Navigate Help Center
Incorporated into the Hosting Control Panel is an intuitive Help Center section, which includes different sources of information. You can search through a constantly updated knowledge base featuring web hosting account management articles and web site management articles, watch our how–to video tutorials or take a look at our F.A.Q. database.